Modern Slavery Statement 2020

Anti-Slavery and Human Trafficking Statement for the year ending 31 March 2020

Introduction from the Board

AO World plc (“AO”) fully supports the government’s objectives to eradicate modern slavery and human trafficking.

About AO World plc

We sell major and small domestic appliances and consumer electronics in the UK and Germany and deliver them via our in-house logistics business and carefully selected third parties. We also provide ancillary services such as the installation of new and collection of old products and offer product protection plans and customer finance. Via our state‑of‑the‑art facility we are also able to carry out the recycling of waste appliances in the UK. We have a unique and vibrant culture and a team of people who genuinely care more about our business and its customers and currently employ around 3,000 people. For further details on the structure of our business and our Corporate Social Responsibility report please read our latest annual report and accounts.

About our supply chain

AO’s supply chain network covers the products we sell, the transportation and delivery of such products and our day-to-day operations.

The electrical appliances we sell are generally purchased from local supplier subsidiaries in country which are part of larger global organisations.  These relationships are managed by dedicated teams based in each of our territories.  Supply chains are often complex in terms of structure with a significant number of layers.

Our policies on Slavery and Human Trafficking

Our anti-slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships, helping to ensure that slavery and human trafficking is not taking place anywhere in our business. We expect all those in our supply chain to comply with this approach.

Our due diligence during the reporting period

Prior to entering into agreements with manufacturers (suppliers) we issue them with a compliance form which is designed to assess areas of potential risk within our supply chains and aims to ensure that manufacturer suppliers have their own clearly defined ethical working practices including suitable anti‐slavery and human trafficking policies and processes within their businesses and confirmation that they comply with the requirements of the Modern Slavery Act 2015.

Further steps

Going forward we intend to continue to enhance our supplier due diligence process.  We recognise that due to the large number of supplier relationships throughout our business a risk based approach is appropriate in seeking to ensure that there is no slavery or human trafficking in our business or our supply chain.

We have established a process to allow the Group to identify its higher risk relationships which enables us to tailor our supplier due diligence accordingly.  We are continuing to refine this process.  To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business we are developing the training available for our staff, and we encourage them to identify and report any potential concerns.

We will assess any instances of non‐compliance on a case‐by‐case basis and tailor any remedial action appropriately.

This statement is made in accordance with Section 54(1) of the Modern Slavery Act 2015 and constitutes AO World plc and its UK incorporated subsidiaries AO Retail Limited, Expert Logistics Limited, AO Mobile Limited and AO Deutschland Limited’s anti‐slavery and human trafficking statement for the financial year ending 31 March 2020.   It sets out the steps taken, and those which AO intends to take in the future to prevent modern slavery and human trafficking in our supply chains or in any part of our business.

The statement has been approved by the AO World plc Board of Directors who will review and update it on an annual basis.

Geoff Cooper
AO World plc

29 April 2020