Annual Report

Annual Report

Download the 2021 Annual Report Download

It has been a year of outstanding strategic, operational and financial progress for AO, resulting in a significant step change for our business …

Group Revenue
£1,661m
Group Adj EBITDA
£64m
Group EBITA margin
4%
Profit Before Tax
£20m
Cash Generation
£60m
Reduction of net debt
£28m

Operational highlights

Over 2m new customers welcomed to The AO Way during the year

Net Promoter Score remains world class at 85 in the UK and 89 in Germany

Strategic investment in warehousing, vehicles and people to respond to the accelerated move to the digital environment

Ambitious Value Creation Plan launched to all employees, giving ever AOer the chance to share in exceptional growth

…but it’s not what we’ve done, it’s how we’ve done it; this is The AO Way.

Financial Results

Our FY Financial Results were announced on 1-July-21. Download

Reports and Presentations

Browse all our reports and presentations Download