FY20 Interim Results

Explore our FY20 Interim Results

Click here for Declan Curry interviewing our CEO and CFO

We are AO

Our purpose is to have the happiest customers by relentlessly striving for a better way…

… by creating a human business…

Ask anyone who works for us and they’ll tell you about the incredible bunch of people you’ll find here. We treat everyone – from customers to each other – with respect. After all, we’re all made of the same stuff, right?

…and rolling our sleeves up to get things done.

We’re always striving to make things as wonderful as possible. Whether that’s researching and buying one of our products, a first day of work, or waving off a delivery driver with a big smile. If there’s a better way to do something, we’ll find it. And if we can’t find it, we’ll invent it.

AO World at a Glance

Who are we and what do we do?

We sell major and small domestic appliances and consumer electronics in the UK and Germany and deliver them via our in-house logistics business and carefully selected third parties.

We also provide ancillary services such as the installation of new and collection of old products and offer product protection plans and customer finance. Via our state‐of‐the‐art facility we are also able to carry out the recycling of waste appliances.

We have a unique and vibrant culture and a team of people who genuinely care more about our business and its customers.






Washing machines sold

Up to


Fridges recycled an hour



Deliveries made

Where we operate

We operate across two countries: UK and Germany.

Latest News

Find out what's been going on in and around AO recently

AO Business Introduces Emergency Helpline for Delivery Let Downs

AO Business Introduces Emergency Helpline for Delivery Let Downs

AO Business, the specialist business to business division of online electricals retailer AO.com, has launched an emergency number for property developers, property managers, estate agents and others to call when they have been let down by white goods and electricals...

AO World plc FY20 interim results

AO World plc FY20 interim results

On 18 November 2019, AO World plc published its interim financial results for HY20. John Roberts, AO Founder and Chief Executive Officer, said: “These results were achieved during a period of significant change for the business where we were focused on laying the...

AO Announces First Partnership Following Innovation Pitch Day

AO Announces First Partnership Following Innovation Pitch Day

Following a global search for the next digital disruptors, online electricals store AO has today announced it has started testing technology from the first successful partner sourced through its Innovation Lab. It’s hoped that Surfly will help to make the online...

AO Tech Wins Team of the Year Award 2019

AO Tech Wins Team of the Year Award 2019

Bolton based retailer, AO.com is proud to announce that AO Tech has won the Team of the Year - Large Organisations award at last night’s inaugural Computing Rising Star Awards 2019, beating competition from entrants from across the UK. The Computing Rising Star...

AO Let’s Go!