AO World plc is committed to ensuring that your privacy is protected. This policy explains why and when we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 12 June 2018.
Who we are
ao-world.com (the ‘”Website”) is owned and operated by AO World plc (“AO”’, “we” or “us”). Registered office: AO Park, 5A The Parklands, Lostock, Bolton, BL6 4SD Registered number 05525751 (England and Wales).
Information we collect from you and how it is used
We may collect the following information from you:
Information that you voluntarily provide to us: such as when you contact us with an enquiry using AO’s contact details provided. This may include information such as your name and contact details. We process this data on the basis of our legitimate interests.
Typically where we process your personal data it will be because we have a legitimate interest in operating our business and the Website to assist you with your enquiry, or because you have consented to our use of your personal data.
Third-party use of information
We may share your personal information with third parties in the following circumstances:
- Where we are using a third party service provider to provide us with services (for example, to operate the Website, send news alerts or arrange corporate/investor related events). If we do this, we contractually require them to apply appropriate safeguards for personal information and they will never be allowed to use the data for their own purposes.
- Where we are under a legal, regulatory or professional obligation to disclose your personal information, or in order to enforce or apply our Terms and Conditions.
Except as described above, AO will not disclose, sell or rent your personal information to any third party.
For any processing that is performed on the basis of consent, you may contact AO to ask for any such activity to stop by emailing us at email@example.com
If a third party acquires all (or substantially all) of AO’s business and/or assets, AO may disclose your personal information to that third party in connection with the acquisition.
We may transfer personal information that is collected from you to service providers located in countries outside the European Economic Area in connection with the above purposes. We will take legally required steps to ensure adequate safeguards are in place to protect your personal information and to ensure it is kept securely. You may contact us regarding the safeguards which we have put in place to protect your personal information in these circumstances.
Security and Information Retention
Whilst AO takes appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the internet to AO cannot be guaranteed.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. Where we no longer have a need to keep your information, we will delete it or anonymise it.
You have certain rights in relation to your personal information, including the right to object to, restrict and/or withdraw your consent to the processing of your personal information, the right to access your personal information, and the right to receive a digital copy of your personal information.
You also have the right to ensure that we correct or delete any inaccurate or out of date personal information which we have about you. If you believe that any personal information which we have about you is inaccurate or out of date and you would like us to correct or delete it, or you wish to exercise any other of your rights, please contact us at firstname.lastname@example.org
Contacting The Information Commissioner’s Office
If you are not happy with the way in which we have dealt with your personal data or your enquiries relating to that personal data, it is your right to make a complaint to the data protection regulator. The regulator is the Information Commissioner’s Office. You can find more detail at www.ico.org.uk.
Any questions regarding this policy and our privacy practices should be sent by email to email@example.com
We have appointed a Data Protection Officer (DPO). You may contact the DPO by writing to us at the registered office address set out above or by emailing firstname.lastname@example.org.
A ‘cookie’ is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.
The cookies used on the AO World Website do not include any information that others could read and understand about you, such as your name or contact details. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can also delete the files that contain cookies – those files are stored as part of your internet browser.
A full audit of cookies used is shown below:
|AWSELBCORS||1||session||This cookie is used for load balancing, inorder to optimize the service. It also stores the information regarding which server cluster is serving the visitor.|
|ASP.NET_SessionId||1||session||This cookie is used in sites developed with Microsoft.Net. When a user start browsing a unique session ID is created, which keeps track of all the information regarding that session.This information is stored in the web server and it is identified via a GUID.The GUID is essential for any ASP.NET site to function properly.|
|cookielawinfo-checkbox-performance||1||11 months 29 days 23 hours 59 minutes||This cookie is used to keep track of which cookies the user have approved for this site.|
|AWSELB||1||This cookie is associated with Amazon Web Services and is used for managing sticky sessions across production servers.|
|AWSALBTGCORS||1||6 days 23 hours 59 minutes||No description|
|cookielawinfo-checkbox-essential||1||11 months 29 days 23 hours 59 minutes||No description|
|AWSALBTG||1||6 days 23 hours 59 minutes||No description|
|AWSALB||1||6 days 23 hours 59 minutes||AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.|
|AWSALBCORS||1||6 days 23 hours 59 minutes||This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness.|
|vuid||1||1 years 11 months 28 days 23 hours 59 minutes||This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.|
|_ga||1||1 years 11 months 28 days 23 hours 59 minutes||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gid||1||23 hours 59 minutes||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.|
|_gat_gtag_UA_119052280_1||1||Google uses this cookie to distinguish users.|
When browsing or shopping online, there are a few things to look out for that let you know you’re on a site that’s secure. On the Website you’ll see a closed padlock, green address bar and https in the URL, which ensures a valid security certificate and a secure, encrypted connection.
The security of your personal information is important to us. Our site uses SSL (secure socket layer) encryption technology, the most advanced security software currently available, to keep the information you give us secure.