Terms and Conditions

These terms and conditions (“Terms”) set out the basis on which you can visit and use ao-world.com “Website”. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by AO World plc (‘AO’, ‘we’ or ‘us’). Registered office: AO Park, 5A The Parklands, Lostock, Bolton, BL6 4SD Registered number 05525751 (England and Wales).   To contact us, please email ir@ao.com.

By using the Website, you confirm that you accept these Terms and agree to comply with them.  If you do not agree to these Terms, you must not use the Website.

We recommend that you print a copy of these Terms for future reference.

Changes to these Terms

We amend these terms from time to time.  Every time you wish to use the Website, please check these terms to ensure you understand the term that apply at that time.  The Terms were last updated on 11 June 2018.

Changes to the Website

We may update and change the Website from time to time.

Suspension or withdrawal of the Website

The Website is made available free of charge.

We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of the Website at any time.

Ownership of rights

All intellectual property rights, including copyright, in the Website and its contents are owned by or licensed to AO.  All such rights are reserved.   Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of AO.  You may not modify, distribute or re-post something on the Website for any purpose.

Accuracy of content

The content on the Website is provided for general information only.  It is not intended to amount to advice on which you should rely.  AO has taken every care in the preparation of the content of the  Website. To the extent permitted by applicable law, AO disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. AO shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the Website.

Damage to your computer

AO makes every effort to ensure that the Website is free from viruses or defects. However, we cannot guarantee that your use of the Website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. AO shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using the Website.

Links to other websites

We have placed links on the Website to other websites we think you may want to visit, including other websites related to AO’s business and also third party websites. Such links should not be interpreted as approval by us of those linked websites.  We do not vet third party websites and do not have any control over their contents. AO cannot accept any liability in respect of the use of these third party websites.

Exclusions of liability

Any disclaimers and exclusions of liability in these Terms shall not apply to any damages arising from death or personal injury caused by the negligence of AO or any of its employees or agents or fraud.   We will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty or otherwise whether foreseeable or not arising under or in connection with:

  • use of, or inability to use the Website; or
  • use of or reliance on any content displayed on the Website.

In particular we will not be liable for:

  • loss of profits, sales, business or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Use of Personal Information

We will only use your personal information as set out in our Privacy Policy.

Other legal notices

There may be legal notices on other areas of the Website which relate to your use of the Website, all of which will, together with these Terms govern your use of the Website.

Changes to legal notices

We reserve the right to change these Terms from time to time and you should look through them as often as possible.

Law, jurisdiction and language

The Website, any content contained herein and any usage of the Website are governed by and construed in accordance with English Law. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.