Modern Slavery Statement

Introduction from the Board

AO World plc (“AO”) fully supports the government’s objectives to eradicate modern slavery and human trafficking.


About AO World plc

We sell major and small domestic appliances and consumer electronics in the UK, Germany and the Netherlands and deliver them via our in-house logistics business and carefully selected third parties. We also provide ancillary services such as the installation of new and collection of old products and offer product protection plans and customer finance. Via our state‑of‑the‑art facility we are also able to carry out the recycling of waste appliances in the UK. We have a unique and vibrant culture and a team of people who genuinely care more about our business and its customers and currently employ over 2,500 people.  For further details on the structure of our business and our Corporate Social Responsibility report please read our latest annual report and accounts.


About our supply chain

AO has a large number of suppliers across its business and our supply chain networks cover the products we sell, distribution of those products and also our systems and infrastructure.  Many of our supply chains are complex in terms of structure, with a significant number of layers across a number of geographical territories.

The electrical products we sell are generally purchased from local supplier subsidiaries in country which are part of larger global organisations.  These relationships are managed by dedicated teams based in each of our territories.


Our policies on Slavery and Human Trafficking

Our anti-slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships, helping to ensure that slavery and human trafficking is not taking place anywhere in our business. We expect all those in our supply chain to comply with this approach.


Our due diligence during the reporting period

Prior to entering into agreements with manufacturers (suppliers) we issue them with a compliance form which is designed to assess areas of potential risk within our supply chains and aims to ensure that manufacturer suppliers have their own clearly defined ethical working practices including suitable anti‐slavery and human trafficking policies and processes within their businesses and confirmation that they comply with the requirements of the Modern Slavery Act 2015.


Further steps

Going forward we are seeking to enhance our supplier due diligence process and have established a process to allow the Group to identify its higher risk relationships and/or where our business can have a real influence on practices further down the chain.  Once such suppliers are identified this will enable us to conduct a deeper dive into perceived higher risk areas.

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business we will also aim to develop training for our staff, and encourage them to identify and report any potential concerns.

We will assess any instances of non‐compliance on a case‐by‐case basis and tailor any remedial action appropriately.

This statement is made in accordance with Section 54(1) of the Modern Slavery Act 2015 and constitutes AO World plc and its UK subsidiaries anti‐slavery and human trafficking statement for the financial year ending 31 March 2017.   It sets out the steps taken, and those which AO intends to take in the future to prevent modern slavery and human trafficking in our supply chains or in any part of our business.

The statement has been approved by the AO World plc Board of Directors who will review and update it on an annual basis.

Geoff Cooper


AO World plc